Shop With Confidence
RETURN POLICY
We accept returns for items within the first 30 days of receiving your merchandise. You may return it for a prompt merchandise exchange, credit, or refund within 30 days of receiving your order. All merchandise must be returned in new condition (unused and in original factory packaging), with all original boxes (including all packaging materials), documentation, instructions, and accessories. All returns are subject to our inspection and approval. Items that are returned damaged or without proper packaging materials are subject up to a 25% restock fee. For all returns and cancellations that "shipped free" a shipping charge equal to the cost of the original shipment will be withheld from the refund. It is important to save all packaging and not destroy boxes in case of a return.
*All regular returns via UPS are free of charge. Personalized items, custom items and shipping and handling charges are non-refundable. Return shipping charges on LTL items are the sole responsibility of the purchaser.
To return an item for a refund or exchange contact our Customer Service Department to initiate a return. You may call us during business hours at 1-833-392-7867 (Eastern Standard Times of 7am - 4pm, Monday - Friday).
Please Note: For all damage, wrong items, missing items or defects, please contact customer service right away for return or replacement instructions.
SHIPPING POLICY
Orders are processed in the order they are received. Normal processing can take between 24 and 48 hours. Upon verification and approval of payment, your merchandise will be shipped out as soon as possible. Shipping times represent the time it normally takes your package to arrive from the day we actually send it out, not from the day you submit your order. Additionally, processing & shipping times do not include non-business days (i.e., Saturdays, Sundays, & holidays). While we maintain a huge stock of all our products, it is wise to call us for availability if your order is especially urgent.
After processing has been completed, you will be emailed a tracking number and a link where you can track your shipment during its journey to your doorstep.
Most delivery times take around 3 to 7 business days for delivery once the product has shipped. If you require faster shipping, please call our Customer Service Dept.